fa990 Frequently Asked Questions
Everything Bangladesh players need to know about registering, depositing via bKash and Nagad, cricket betting, bonuses, withdrawals, and staying safe on fa990.
This FAQ page covers the most common questions asked by fa990 players across Bangladesh — from opening your account and making your first bKash deposit, to understanding cricket betting markets, bonus wagering requirements, and how to use responsible gaming tools. If your question is not answered here, contact our support team at [email protected].
Cricket Betting
BPL, IPL, T20 World Cup and more
Payments
bKash, Nagad, Rocket, Upay, bank
Casino & Slots
Live tables, slots, crash games
Safe & Secure
SSL encryption, fair-play certified
Bonuses
Welcome bonus, free spins, reloads
Mobile-First
Plays perfectly on any Android or iOS device
Account & Registration
How do I create an account on fa990?
Creating an fa990 account takes under two minutes. Visit the fa990 Login page, click the registration option, enter your mobile number, set a password, and confirm your age is 21 or above. You will receive a one-time verification code via SMS to complete registration. Once verified, your account is active and ready to deposit and play.
What age do I need to be to register on fa990?
You must be 21 years old or above to register and play on fa990. This age restriction applies to all players in Bangladesh without exception. fa990 verifies age during KYC (identity verification) and reserves the right to close any account found to belong to a player under 21.
What documents do I need to verify my fa990 account?
fa990 KYC verification requires a government-issued photo ID — typically a National Identity Card (NID), passport, or driving licence. You will also need to provide proof of your registered mobile number. KYC is required before processing any withdrawal above the minimum threshold. Submitting clear, legible scans or photos speeds up the review process significantly.
I forgot my fa990 password — how do I reset it?
To reset your fa990 password, go to the Login page and tap 'Forgot Password'. Enter the mobile number registered to your account and you will receive an SMS verification code. Enter the code, then choose a new password. If you no longer have access to the registered number, contact our support team at [email protected] with your account details for manual verification.
Can I have more than one fa990 account?
No — fa990 strictly allows one account per player. Duplicate accounts violate fa990's Terms & Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances. If you accidentally created a second account, contact support immediately to resolve it without penalty.
Deposits & Withdrawals
How long does a bKash deposit take to reach my fa990 account?
bKash deposits to fa990 are processed instantly in most cases — your account balance updates within seconds of a successful bKash transaction. In rare cases during peak hours, processing may take up to 5 minutes. If your deposit has not reflected after 15 minutes, contact fa990 support with your bKash transaction ID for a manual review.
What is the minimum deposit amount on fa990?
The minimum deposit on fa990 is ৳200 for all payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer minimums may vary — check your account's deposit page for the most current limits. fa990 recommends starting with a modest deposit while you explore the platform for the first time.
How do I withdraw money from fa990 to my Nagad account?
To withdraw to Nagad from fa990, go to the Withdraw section in your account, select Nagad as the method, enter the amount and your Nagad mobile number, then confirm. Withdrawals to Nagad typically process within 1-24 hours after KYC verification is complete. The minimum withdrawal to Nagad is ৳500 and you must have completed identity verification before your first withdrawal.
Are there any fees for depositing or withdrawing on fa990?
fa990 does not charge players any fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) or bank may apply their own transaction fees based on your account type and transfer amount. These third-party charges are outside fa990's control; check your provider's fee schedule for full details.
How long do fa990 withdrawals take to process?
Standard fa990 withdrawals are processed within 1-24 hours after identity verification is complete. Mobile wallet withdrawals (bKash, Nagad, Rocket) are typically the fastest, often completing within a few hours. Bank transfers may take 1-3 business days. If your withdrawal is pending beyond 24 hours, contact fa990 support with your withdrawal request ID.
Games & Gameplay
What cricket betting markets are available on fa990?
fa990 offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international Test and ODI series. Available markets typically include match winner, top batsman, top bowler, total runs (over/under), wickets in an innings, player performance specials, and live in-play betting during active matches.
Can I play fa990 casino games on my mobile phone?
Yes — fa990 is fully optimised for mobile play on both Android and iOS devices without requiring any app download. The entire platform, including live casino tables, slots, crash games, and cricket betting, runs smoothly in your mobile browser. Simply visit fa990.bio on your phone, log in, and start playing.
Are the games on fa990 fair and random?
Yes — all games on fa990 use certified Random Number Generator (RNG) technology supplied by reputable providers including Pragmatic Play, Evolution Gaming, and Spribe. RNG certification ensures that game outcomes are genuinely random and cannot be predicted or manipulated. fa990 publishes RTP (Return to Player) percentages for slots in each game's info panel.
What live casino games does fa990 offer?
fa990's live casino section features real-time games streamed from professional studios, including Live Roulette, Live Blackjack, Live Baccarat, Andar Bahar, Dragon Tiger, and multiple game show formats like Crazy Time and Mega Ball. All live games are hosted by trained dealers and broadcast in HD. Bet limits vary by table to suit both casual and high-stakes players.
What is the minimum bet for sports betting on fa990?
The minimum bet for sports betting on fa990 is ৳20 per selection. For accumulator bets combining multiple selections, the minimum stake remains ৳20 for the entire slip. Maximum bet limits vary by market and event — high-profile BPL and IPL matches typically carry higher maximums than niche markets.
Bonuses & Promotions
What welcome bonus does fa990 offer new players?
fa990 offers a welcome bonus for new players on their first deposit. The bonus amount and percentage are displayed on the Promotions page at the time of registration — offers may vary seasonally. To claim the bonus, opt in during the deposit process. Bonus funds are credited to your account instantly after a qualifying first deposit via bKash, Nagad, or any supported method.
What are the wagering requirements on fa990 bonuses?
Wagering requirements on fa990 bonuses specify how many times the bonus amount must be bet before winnings derived from it can be withdrawn. The exact rollover multiplier is stated in the terms of each specific promotion. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place ৳10,000 in total qualifying bets before requesting a withdrawal of bonus-derived funds.
Do fa990 free spins expire?
Yes — fa990 free spins carry an expiry period that is stated in the specific promotion's terms. Typically, free spins must be used within 7 days of being credited to your account. Any winnings from free spins are subject to the applicable wagering requirement before they can be withdrawn. Check your active promotions page for the expiry date and remaining spins count.
Can I use a bonus on cricket betting as well as casino games?
It depends on the specific promotion. Some fa990 bonuses are designated for sports betting (including cricket), others are for casino or slots only, and some are multi-product and apply across both. The terms of each promotion clearly state which products are eligible for wagering. Always read the promotion terms before opting in to ensure the bonus suits your preferred game type.
Safety & Responsible Gaming
Is fa990 safe to use for players in Bangladesh?
fa990 is a safe and reliable platform that uses SSL encryption to protect all player data and financial transactions. Player account funds are held separately from operational funds. All games are supplied by certified third-party providers with independently verified RNG systems. fa990 does not share personal data with third parties except as required by its Privacy Policy.
What should I do if I think I have a gambling problem?
If you feel your gambling is becoming a problem, fa990 encourages you to act immediately rather than waiting. You can request a deposit limit reduction, time-out, or self-exclusion by contacting our support team at [email protected] with the subject line 'Responsible Gaming Request'. All requests are processed promptly, without penalty, and without commercial pressure to reverse your decision. You can also speak to a trusted family member or professional counsellor.
How do I self-exclude from fa990?
To self-exclude from fa990, send a written request to [email protected] with the subject 'Self-Exclusion Request' and include your registered mobile number. Specify the exclusion period: 6 months, 1 year, 2 years, or indefinite. Your account will be closed within 24 hours of receiving the request. During self-exclusion, fa990 will not send you promotional communications of any kind.
How does fa990 protect my personal and financial data?
fa990 protects player data using industry-standard SSL/TLS encryption for all data in transit between your device and fa990's servers. Stored data is protected by access controls that restrict viewing to authorised personnel only. fa990 never stores full payment card numbers. bKash, Nagad, and Rocket transactions are processed via each provider's secure API. For full details on how your data is collected, stored, and used, see the fa990 Privacy Policy.
Our support team is available 7 days a week. Write to us at [email protected]
Ready to Play at fa990?
Now that your questions are answered, explore cricket betting, live casino, and slots at fa990. Bangladesh's trusted gaming platform is waiting for you.