Responsible Gaming at fa990
fa990 is committed to making sure gambling stays fun, fair, and in your control. We provide tools, limits, and support for every player in Bangladesh.
Our Commitment to You
At fa990, we believe that gambling should always be a form of entertainment — never a financial strategy or a way to escape problems. Responsible gaming is not just a policy here; it is a core value that shapes every part of how we build and operate our platform for Bangladeshi players.
We offer a range of practical tools that put you in control of your gambling activity. You can set daily, weekly, or monthly deposit limits, take a short break via a time-out, or apply for a permanent self-exclusion period directly through your account or by contacting our support team. These tools are available to all registered fa990 players at no cost and with no penalty.
Responsible Gaming Tools
Deposit Limits
Set daily, weekly or monthly caps on how much you can deposit
Session Time-Out
Take a break from 24 hours up to 6 weeks with one request
Self-Exclusion
Permanently close your account for 6 months, 1 year, or indefinitely
Reality Checks
Receive on-screen reminders of your session length and net spend
Account Lock
Immediately freeze your account if you feel you need to stop
Support Access
Contact our welfare team by email — we respond within 5 business days
Deposit Limits
Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. fa990 allows you to apply daily, weekly, or monthly limits on the total amount you can deposit into your fa990 account via bKash, Nagad, Rocket, or any other supported payment method.
- Deposit limit reductions take effect immediately — there is no waiting period when lowering your limit.
- Deposit limit increases are subject to a 7-day cooling-off period before they take effect, giving you time to reconsider.
- You can set different limits for different payment methods — for example, a lower bKash daily limit alongside a higher monthly card limit.
- To apply a deposit limit, log in to your fa990 account and navigate to the Responsible Gaming section, or contact our support team in writing.
Session Time-Out and Break Controls
If you feel you need a short break from gambling — whether after a losing streak, a stressful day, or simply because you want to reset — fa990's time-out feature lets you temporarily suspend access to your account without permanently closing it.
- Time-out periods available: 24 hours, 48 hours, 1 week, 2 weeks, 1 month, or 6 weeks.
- During a time-out, you cannot log in, deposit, or place bets. Any pending withdrawals will still be processed normally.
- A time-out cannot be cancelled or shortened once it is active. You must wait for the full period to elapse before your account access is restored.
- At the end of your time-out, fa990 will send a welfare check-in reminder before your account is automatically reactivated, giving you one final opportunity to extend your break.
Self-Exclusion
Self-exclusion is a serious, longer-term measure for players who feel that their gambling has become a problem and who want to stop completely for a defined period. When you request a self-exclusion from fa990, your account will be closed and you will be unable to create a new account or access the Platform for the duration of the exclusion period.
Self-exclusion periods available at fa990 are 6 months, 1 year, 2 years, or indefinite (permanent). To apply for self-exclusion, contact fa990 support in writing at [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Your request will be processed within 24 hours of receipt.
Recognising the Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following questions are designed to help you reflect honestly on your gambling habits. If you answer "yes" to any of them, we encourage you to reach out for support.
Do you gamble with money meant for essential expenses like rent, bills, or food?
If yes: this is a serious warning sign. Gambling should only ever be funded from disposable income — money you can afford to lose without affecting your essential needs or dependants.
Have you tried to win back money you have lost through further gambling?
If yes: chasing losses is one of the most common and harmful gambling behaviours. Each bet should be treated independently — past losses cannot be guaranteed to be recovered by future bets.
Has gambling caused conflict with family members or people close to you?
If yes: relationship strain is a significant indicator of problem gambling. fa990 encourages you to speak openly with a trusted person in your life and to consider seeking support from our team or a professional counsellor.
Do you feel irritable, anxious, or low when you are not gambling?
If yes: these emotional symptoms may indicate that gambling has become a coping mechanism rather than a leisure activity. Please consider reaching out to our support team or a mental health professional.
Protecting Minors
fa990 takes the protection of minors very seriously. We require all players to be aged 21 or above to register and use the Platform. We implement technical and procedural controls to prevent underage access, including mandatory date of birth verification during registration and identity document checks before processing withdrawals.
- If you share a device with children or younger family members, use your device's parental control or screen-time management settings to restrict access to the fa990 Platform.
- Never share your fa990 account credentials, password, or payment method details with minors or anyone else. Your account is for your personal use only.
- If you suspect a minor has accessed or registered on fa990, please report it immediately to our support team at [email protected]. We will investigate and act without delay.
Tips for Playing Responsibly
These guidelines can help you keep gambling as a healthy, enjoyable part of your leisure time rather than something that controls you:
- Set a budget before you start each gaming session and treat it as a fixed entertainment expense — not an investment you expect to get back.
- Take regular breaks during play. Set a timer if necessary. Continuous gambling sessions impair judgement and can lead to impulsive decisions.
- Never gamble when you are under the influence of alcohol, feeling emotionally distressed, or under significant financial pressure. Clear-headed decisions are better decisions.
- Only ever use money you can comfortably afford to lose. Gambling is a form of paid entertainment, not a reliable income source. The house always has an edge.
- Balance gambling with other hobbies and social activities. If gambling is your only leisure activity, that is a pattern worth reconsidering.
- Keep a gambling diary for one month — record what you spent, how long you played, and how you felt before and after. Patterns become visible when you write them down.
Get Help — You Are Not Alone
If you feel that gambling is no longer under your control, or if someone close to you has expressed concern about your gambling, please do not wait. fa990's support team is here to help. You can also speak to a trusted friend, family member, or professional counsellor. Reaching out early makes a real difference.
fa990 Player Support
Write to us about any responsible gaming concern. We respond within 5 business days and all welfare requests are treated with strict confidentiality. Email (plain text — not a link):
Play Responsibly. Enjoy fa990.
When gambling stays in its place — fun, budgeted, and time-limited — it is a great form of entertainment. Explore cricket betting, live casino, and slots at fa990 with confidence.