fa990 Privacy Policy
We are committed to protecting your personal information. This policy explains exactly what data we collect, why we collect it, and how you can control it.
Introduction
fa990 ("we", "us", "our") operates the fa990.bio online gaming platform (the "Platform") and is committed to protecting the privacy and security of all personal information provided by players and visitors. This Privacy Policy describes the types of personal information we collect, how we use and protect it, with whom we share it, and the rights available to you in respect of your personal data.
This Privacy Policy applies to all users of the Platform, including registered players, visitors who browse without registering, and anyone who contacts fa990 for support or enquiries. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the Platform.
Your Privacy at a Glance
SSL Encryption
All data transmitted to fa990 is protected by SSL encryption
No Data Selling
We never sell your personal data to third-party marketers
No Spam
You control your marketing preferences and can opt out at any time
Access Your Data
Request a copy of your personal data held by fa990 at any time
Local Payments Secure
bKash, Nagad, and Rocket payment data handled with bank-grade care
Contact Us
Privacy questions answered in writing within 5 business days
Information We Collect
fa990 collects personal information from you in the following ways and categories. We collect only what is necessary for the purposes described in this policy:
- Registration Data: Full name, date of birth, mobile phone number, and account credentials (username and password) collected when you create a fa990 account.
- Identity Verification (KYC) Data: Government-issued identification such as a National ID (NID) card, passport, or driving licence. This is collected where required by our verification procedures before processing withdrawals.
- Financial Data: Transaction records including deposit amounts, withdrawal requests, payment method details (such as your bKash, Nagad, or Rocket account reference), and gaming activity history used for reconciliation and fraud prevention.
- Technical Data: IP address, device type, operating system, browser type and version, session timestamps, and page interaction data collected automatically when you access the Platform.
- Communications Data: Records of correspondence between you and fa990, including support tickets, complaints, chat transcripts, and emails, retained to manage your enquiries and improve service quality.
How We Use Your Information
fa990 uses your personal information solely for the following purposes. We do not use your data for any purpose incompatible with these stated uses:
- Account Management: To create, verify, and maintain your player account, process your login, and enforce account security measures including fraud detection and prevention of duplicate accounts.
- Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, reconcile your account balance, and maintain financial records as required.
- Compliance and Legal Obligations: To conduct identity verification (KYC), comply with applicable anti-money-laundering obligations, respond to lawful requests from regulatory or law enforcement authorities, and resolve disputes.
- Platform Improvement: To analyse aggregated, anonymised usage patterns to improve Platform performance, fix bugs, optimise game loading, and enhance the overall player experience for Bangladesh users.
- Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, apply responsible gaming tools such as deposit limits and self-exclusion at your request, and send welfare notifications where player safety is a concern.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by SMS or email — but only where you have consented to receive such communications. You may withdraw consent at any time.
Legal Basis for Processing
fa990 processes your personal data on the following legal grounds, depending on the nature of the processing activity:
- Contract Performance: Processing is necessary to deliver the fa990 gaming service to you, including account creation, deposits, withdrawals, and game access pursuant to our Terms and Conditions.
- Legal Obligation: Processing is required for fa990 to fulfil its legal and regulatory obligations, including identity verification, anti-money-laundering checks, and responding to lawful authority requests.
- Legitimate Interests: Processing for fraud prevention, Platform security, service improvement, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing for direct marketing communications, where you have provided explicit, freely-given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Cookies and Tracking Technologies
fa990 uses cookies and similar technologies to operate the Platform, remember your preferences, and analyse usage. The following categories of cookies are used:
- Essential Cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core Platform functionality.
- Performance Cookies: Used to collect anonymised data on how players navigate the Platform (page views, session duration, error rates). This data is used exclusively to improve site performance — no personally identifiable information is captured.
- Functional Cookies: Used to remember your in-Platform preferences such as language selection, preferred payment method, and notification settings. These improve the convenience and personalisation of your experience.
- Marketing Cookies: Used only with your prior consent to track which promotions or game categories you engage with, so that fa990 can send relevant offers. These can be disabled by withdrawing your marketing consent in your account settings.
Sharing Your Information
fa990 does not sell your personal information. We share data only in the following limited circumstances, and only to the extent necessary:
- Payment Processors: Your payment reference details are shared with payment gateway providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of completing your requested financial transactions. These providers process data under their own privacy policies and security standards.
- Game Providers: Certain technical identifiers (such as an anonymised player ID) are shared with game providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to enable you to play their games and maintain your game history. These providers do not receive your full name or payment details.
- Legal and Regulatory Authorities: Where required by applicable law, court order, or the lawful request of a government or regulatory authority, fa990 will disclose the minimum necessary personal data to comply with that obligation.
- Service Providers: Carefully vetted technical service providers who assist in operating the Platform (for example, hosting providers, fraud detection tools, and customer support platforms) may access your data strictly to perform their contracted services and under binding confidentiality obligations.
Data Retention
fa990 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our general retention standards are:
- Active Account Data: Retained for the duration of your registered account. Where an account is inactive for more than 36 consecutive months, fa990 may contact you to confirm continued use or commence an account closure process.
- Financial and Transaction Records: Retained for a minimum of 5 years after the relevant transaction date , in accordance with financial record-keeping requirements.
- Closed Account Data: Following account closure, fa990 retains the minimum data required to fulfil legal obligations (such as KYC records and financial transaction history) for the period prescribed by applicable law, after which data is securely deleted or irreversibly anonymised.
Your Rights Over Your Personal Data
Registered players have the following rights in respect of personal data held by fa990. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 5 business days of receiving a valid request:
- Right of Access: You may request a copy of all personal data fa990 holds about you, together with information about how it is used and with whom it is shared.
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data. Where possible, you can update basic profile details directly within your account settings.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fa990's legal retention obligations. Note that financial and KYC records may be retained for the legally prescribed period even after account closure.
- Right to Restrict Processing: You may request that fa990 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
- Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Data Security
fa990 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and two-factor authentication options for player accounts.
While fa990 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fa990 will notify affected players without undue delay and take immediate steps to mitigate the impact.
Third-Party Links and Services
The fa990 Platform may contain references to third-party game providers and payment services. These third-party services operate under their own privacy policies, which fa990 does not control. When you interact directly with a third-party service — for example, initiating a bKash transfer through the bKash platform — that interaction is governed by the third party's own privacy terms. fa990 recommends reviewing the privacy policies of any third-party service you use in connection with your fa990 account.
Children's Privacy
fa990 is strictly an adult platform for players aged 21 and above. fa990 does not knowingly collect personal information from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21 without parental consent, we will take immediate steps to delete that information and close the associated account.
Changes to This Privacy Policy
fa990 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material — meaning they affect your rights or how your data is used in a significant way — fa990 will notify registered players via email or an on-Platform notice at least 7 days before the updated policy takes effect.
The effective date at the top of this page indicates when the current version of this Privacy Policy took effect. We encourage you to review this policy periodically to stay informed about how fa990 protects your information. Continued use of the Platform after a policy update constitutes your acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or fa990's handling of your personal data, please contact our support team in writing. We aim to respond to all privacy enquiries within 5 business days.
Your Privacy is Protected. Now Let's Play.
fa990 keeps your data safe so you can focus on what matters — cricket betting, live casino, and slots with trusted BDT payments via bKash and Nagad.